Troubleshooting
My theme isn't showing in HighLevel
Fix a FunnelCare theme that is not showing in HighLevel: check the authorized domain, install code, the Highline setting, publishing and browser cache.
Work through these in order.
- Is your domain authorized? In the FunnelCare dashboard, open Domains and check that the exact domain your clients use is listed. With no domain, nothing is delivered.
- Is the install code in place? In HighLevel, check Agency Settings › Company › White Label. The Custom JS should be there, and the Custom CSS should be at the very top of its box.
- On Highline? Turn on Run custom CSS and JS on Highline and Save changes.
- Did you publish? Save Draft doesn't go live. Click Publish.
- Is this sub-account in the profile you edited? Check the targeting in Manage profiles.
- Reload. Hard-refresh HighLevel, or open it in a private window.
Still stuck? Message us on WhatsApp with your domain and a screenshot.
Still stuck? Message us on WhatsApp and we'll help you set it up.