FunnelCareStart free trial

Troubleshooting

My theme isn't showing in HighLevel

Fix a FunnelCare theme that is not showing in HighLevel: check the authorized domain, install code, the Highline setting, publishing and browser cache.

Work through these in order.

  1. Is your domain authorized? In the FunnelCare dashboard, open Domains and check that the exact domain your clients use is listed. With no domain, nothing is delivered.
  2. Is the install code in place? In HighLevel, check Agency Settings › Company › White Label. The Custom JS should be there, and the Custom CSS should be at the very top of its box.
  3. On Highline? Turn on Run custom CSS and JS on Highline and Save changes.
  4. Did you publish? Save Draft doesn't go live. Click Publish.
  5. Is this sub-account in the profile you edited? Check the targeting in Manage profiles.
  6. Reload. Hard-refresh HighLevel, or open it in a private window.

Still stuck? Message us on WhatsApp with your domain and a screenshot.

Still stuck? Message us on WhatsApp and we'll help you set it up.