Troubleshooting
Frequently asked questions
Answers to common questions about the FunnelCare Agency Customizer for HighLevel: safety, updates, plans, white label, client access and cancelling.
Does it change my clients' data?
No. It changes how HighLevel looks and what's shown. Contacts, opportunities, workflows, payments and billing are never touched.
Do I need to share my HighLevel login?
No. You install it by pasting two lines into your white label settings.
Will it break when HighLevel updates?
Your design is stored as settings, and FunnelCare maintains the code that applies it. When HighLevel changes something, we fix it centrally. See Why HighLevel CSS breaks after updates.
Does it work with my white-label domain?
Yes. Add the domain in the FunnelCare dashboard under Domains.
Will my clients see FunnelCare?
No. Your clients see your brand. Nothing on your login page names FunnelCare.
Does hiding a menu item block access?
No, it's a presentation change. Use HighLevel's user permissions for anything that must stay private.
How do I turn it off?
Remove the two lines from your white label settings. HighLevel goes back to its standard look straight away.
How much does it cost? Is there a free trial?
Yes, 30 days free. Your card is taken when you sign up and first charged after 30 days. After the trial, the FunnelCare Widgets Standard plan is $37 a month, and you can cancel anytime. Start your trial.
Still stuck? Message us on WhatsApp and we'll help you set it up.